Privacy Policy

Privacy Policy

Effective Date: 1 April 2025

Adept Field Solutions Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. As the data controller, we comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy legislation.

This policy outlines how we collect, use, disclose, and protect your personal data when you engage with us—whether online, by phone, in person, or through written correspondence.


1. Who We Are

Adept Field Solutions Ltd
TownSq Kingston, 3 Buckland’s Wharf
Kingston upon Thames
KT1 1TF
United Kingdom

Company Registration Number: 07228282
ICO Registration Number: Z2288435

Data Protection Officer: compliance@adeptfield.com
Tel: +44 (0)20 3468 6010


2. Information We Collect

Depending on your interactions with us, we may collect the following types of personal data:

  • Identity Data: Name, title, date of birth, gender
  • Contact Data: Email, phone number, postal address
  • Demographic Data: Education, job title, location
  • Technical Data: IP address, browser type, cookies, site usage data
  • Financial Data: Payment details for research incentives
  • Audio/Visual Data: Images, videos, or recordings (with notice)
  • Communications: Feedback, survey responses, queries or complaints
  • Special Category Data: Sensitive data such as health information (only with explicit consent)

We do not knowingly collect personal data from individuals under the age of 16 without parental or guardian consent.


3. How We Collect Your Data

We collect data through:

  • Direct interactions (e.g. registering for research, emailing us)
  • Participation in surveys, research interviews or promotional activity
  • Attendance at in-person meetings or events
  • Automated technologies (e.g. website cookies, IP address logging)
  • Third parties or publicly available sources


4. Why We Collect and Use Your Data

We use your personal data for the following purposes:

  • To invite and manage your participation in research projects
  • To process payments or provide requested services
  • To improve our services and user experience
  • To comply with legal or regulatory obligations
  • To send marketing communications (with your consent)

We never sell your data. You may opt out of marketing at any time.


5. Lawful Bases for Processing

We rely on one or more of the following lawful bases:

  • Consent: Where you have explicitly agreed to us processing your data
  • Contract: Where processing is necessary to fulfil a contract with you
  • Legal Obligation: Where required to comply with the law
  • Legitimate Interests: Where it is in our or a third party’s legitimate interests (e.g. conducting research) and your rights do not override those interests


6. Sharing Your Data

We may share your personal data with:

  • Our group companies (Adept Field Solutions Ltd, Inc., and Holdings Ltd)
  • Approved contractors or suppliers supporting research delivery (e.g. transcribers)
  • Regulatory bodies or legal authorities if required by law

All third-party access is strictly controlled under data processing agreements to ensure your data remains secure.


7. Data Security

We have implemented robust technical and organisational measures to safeguard your data:

  • Encryption of stored and transmitted data
  • Restricted access based on job roles
  • Secure hosting within the UK and EEA whenever possible
  • Transfers outside the UK/EEA only where adequate protection is ensured or with your consent

Note: While we take reasonable precautions, no data transmission over the internet can be guaranteed to be fully secure.


8. Data Retention

We retain personal data only as long as necessary, based on:

  • The nature and sensitivity of the data
  • The purpose for collection
  • Legal and regulatory requirements

Retention periods range from a minimum of 12 months to a maximum of 7 years. Full details are available on request.


9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing of your data
  • Withdraw consent at any time (where applicable)
  • Request data portability (where applicable)
  • Object to automated decision-making and profiling

To exercise any of these rights, please contact: info@adeptfield.com or compliance@adeptfield.com.

If you are not satisfied with our response, you can raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.


10. Cookies and Tracking

We use cookies to enhance your user experience and track website usage. You can control cookie settings through your browser.

Our website is hosted by GreenGeeks LLC. Their privacy policy is available at:

https://www.greengeeks.com/legal/privacy


11. Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website. We recommend reviewing this page periodically to stay informed of any changes.


Contact Us

For questions or concerns about this policy or your data rights, contact our Data Protection Officer:

Email: compliance@adeptfield.com
Phone: +44 (0)20 3468 6010

Adept Field Solutions Ltd
TownSq Kingston, 3 Buckland’s Wharf
Kingston upon Thames
KT1 1TF
United Kingdom